Refund & Cancellation Policy

Last Updated: January 1, 2024

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of FUTURE MARKETING services. Please read this policy carefully before engaging our services.

1. General Refund Policy

FUTURE MARKETING strives to provide exceptional service to all our clients. We understand that circumstances may change, and we have established the following refund policy to be fair to both parties.

2. Service Cancellation

2.1 Client-Initiated Cancellation

Clients may cancel services with the following terms:

• Before Project Start: Full refund minus any setup costs already incurred
• During Project (0-25% complete): 75% refund of remaining balance
• During Project (26-50% complete): 50% refund of remaining balance
• During Project (51-75% complete): 25% refund of remaining balance
• After 75% completion: No refund available

2.2 Cancellation Notice

Clients must provide written notice of cancellation at least 7 days before the next billing cycle or project milestone. Cancellation requests should be sent to contact@futuresmarketing.shop.

3. Refund Eligibility

3.1 Eligible for Refund

Refunds may be provided in the following circumstances:

• Service not delivered as agreed in the contract
• Significant delay in delivery beyond agreed timelines (without client-caused delays)
• Technical issues preventing service delivery
• Mutual agreement to terminate services

3.2 Not Eligible for Refund

Refunds will not be provided for:

• Change of mind after service delivery
• Dissatisfaction with results due to market conditions
• Client-caused delays or non-cooperation
• Services completed as per contract specifications
• Third-party platform changes or restrictions

4. Refund Process

4.1 Request Submission

To request a refund, please:

• Send an email to contact@futuresmarketing.shop
• Include your project details and reason for refund request
• Provide any supporting documentation

4.2 Review Process

We will review your refund request within 5-7 business days and respond with our decision. The review process includes:

• Assessment of work completed
• Evaluation of refund eligibility
• Calculation of refund amount
• Communication of decision to client

4.3 Refund Processing

Approved refunds will be processed within 10-15 business days using the original payment method. Processing times may vary depending on the payment provider.

5. Special Circumstances

5.1 Force Majeure

In cases of force majeure (natural disasters, pandemics, government actions), we will work with clients to find mutually acceptable solutions, which may include service credits or extended timelines rather than refunds.

5.2 Service Modifications

If we need to modify services due to external factors, we will:

• Notify clients immediately
• Provide alternative solutions
• Offer partial refunds if alternatives are not acceptable

6. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a second review by senior management
• Provide additional documentation or evidence
• Request mediation through a neutral third party

We are committed to resolving disputes fairly and amicably.

7. Service Credits

In some cases, instead of a refund, we may offer service credits that can be used for future projects. Service credits:

• Are valid for 12 months from issue date
• Can be applied to any FUTURE MARKETING service
• Cannot be transferred to third parties
• Cannot be converted to cash

8. Timeline Summary

9. Contact Information

For refund requests, questions, or support regarding this policy, please contact us:

• Email: contact@futuresmarketing.shop
• Phone: +91 8468293758
• Address: 2/3 OLD GLASS FACTORY ROAD, FUTURE MARKETING, HARINARAYANAPURAM, KURRUKPET, CHENNAI, Chennai, Tamil Nadu, 600021

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

10. Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.

11. Indian Consumer Rights

This policy complies with Indian consumer protection laws. Clients have the right to:

• Receive services as described in the contract
• Fair treatment in refund and cancellation matters
• Transparent communication about policies
• Dispute resolution through appropriate channels